Support packages

Our range of IT support packages are designed to make it easier for you to identify the best solution based on your needs and budget.

WHAT DO WE DO

Daily monitoring of your systems to ensure smooth running, successful backups, antivirus and security updates; any server errors are acted upon promptly.
Remote monitoring of your server based network means that we are instantly alerted to potential problems even before they occur.
Remote network access allows us to immediately respond and resolve support issues within minutes; In fact, over 90% of desktop support queries are resolved in less than 60 minutes!
Remote support service gives our customers the security of full-time infrastructure support from a team of expert engineers available to give advice, troubleshoot, and resolve problems with minimal downtime.
Service packs are implemented when released and standard software updates applied.
All data is regularly backed up securely online to an off-site location.
Network configuration changes, such as adding or removing user accounts and configuring access permissions.
Unlimited IT support by remote means: remote desktop streaming, telephone and email.
Up to 4 hour response time where a site visit is required.
Preferential rates on special projects such as office relocations or installing new equipment.

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