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WELCOME TO

backup data ltd

cambridge

A German shepherd Dog is a symbol of protection, loyalty and intelligence - exactly what Backup Data strives for. We provide an IT service and support to help your business reach its desired goals and objectives.

9.5/10

average closed ticket
customer survey rating

99%

of support calls
resolved within 24 hours

100%

Customers
satisfaction rate

WHY CHOOSE US

Backup Data Other Company
Dedicated network administration Random agent
Network health check and service Package dependent
Unlimited telephone & remote support Extra charges for additional support
On-site maintenance when required On side maintenance within a week
Regular pro-active maintenance Package dependent
K7 Enterprise Antivirus for all computers Average antivirus software
Free spam filter for whole domain Often not available
24/7 monitoring 9am to 5pm monitoring
Help and advice Uninvolved assist

168

successful projects

32

happy clients

6

new services
every year

24/7

technical support

WHAT DO WE DO

Daily monitoring of your systems to ensure smooth running, successful backups, antivirus and security updates; any server errors are acted upon promptly.
Remote monitoring of your server based network means that we are instantly alerted to potential problems even before they occur.
Remote network access allows us to immediately respond and resolve support issues within minutes; In fact, over 90% of desktop support queries are resolved in less than 60 minutes!
Remote support service gives our customers the security of full-time infrastructure support from a team of expert engineers available to give advice, troubleshoot, and resolve problems with minimal downtime.
Service packs are implemented when released and standard software updates applied.
All data is regularly backed up securely online to an off-site location.
Network configuration changes, such as adding or removing user accounts and configuring access permissions.
Unlimited IT support by remote means: remote desktop streaming, telephone and email.
Up to 4 hour response time where a site visit is required.
Preferential rates on special projects such as office relocations or installing new equipment.

Note: Should hardware problems occur with IT equipment purchased, we will identify the problem and contact the manufacturer to arrange for replacement or repair

WHAT THEY SAY ABOUT US