Your computer systems are always running efficiently, in the event of a failure will provide a quick response.
Whichever support option you chose, we guarantee the following:
Remote Monitoring of your server based network means that we are instantly alerted to potential problems even before they occur.
Remote Network Access allows immediate response to resolve support issues within minutes. In fact, over 90% of help desk calls are resolved in less than 60 minutes!
Remote Support Service gives our customers the security of full-time infrastructure support from a team of expert engineers available to give advice, trouble shoot, and resolve problems with minimal downtime.
A single point of contact for all of your employees.
Other features depends on support option:
Telephone support
On-site visits (at least 4hr response)
Remote diagnosis and fix
All inclusive labour
Liaise with existing manufacturers, software companies etc. on your behalf
Management of Antivirus, backup and full system management