Our IT Support services includeit support

  • Daily monitoring of your systems to ensure smooth running, successful backups, antivirus and security updates, any server errors are acted upon promptly.
  • Remote monitoring of your server based network means that we are instantly alerted to potential problems even before they occur.
  • Remote network access allows immediate response to resolve support issues within minutes. In fact, over 90% of help desk calls are resolved in less than 60 minutes!
  • Remote support service gives our customers the security of full-time infrastructure support from a team of expert engineers available to give advice, troubleshoot, and resolve problems with minimal downtime.
  • Service packs are implemented when released and standard software updates applied.
  • Antivirus software is kept up to date on servers and desktop PCs.
  • All data is regularly backed up online securely to an off-site location.
  • Network configuration changes, such as adding or removing user accounts and configuring access permissions.
  • Unlimited IT support by remote means: remote desktop streaming, telephone and email.
  • Up to 4 hour response time where a site visit is required.
  • Preferential rates on special projects such as office relocations or installing new equipment.

Note: Should hardware problems occur with IT equipment purchased, we will identify the problem and contact the manufacturer to arrange for replacement or repair

Why choose us…

  • Complimentary network health check and service
  • Prompt personal response to your problems
  • Free on-site IT support *
  • Free remote IT support *
  • Up to 20% discount on all our other services
  • We endeavour to provide the best advice and best prices on any technology you might require

* Please contact us for more information

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